Terms of Service

By accessing or using SERVLO (“the Service”, “the Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Service.

These Terms form a legally binding agreement between you (the business or individual accessing the Service) and SERVLO (ABN 88 688 301 684), a business operating from Adelaide, South Australia, Australia.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice within the platform. Continued use of the Service after such notice constitutes acceptance of the updated Terms.

SERVLO is a business management software-as-a-service (SaaS) platform designed for Australian service businesses, including but not limited to trades, cleaning, events, marketing, health, and field service businesses.

The platform is offered as three distinct products:

• SERVLO Core — the operational foundation of the platform, covering jobs and scheduling, client management, invoices and quotes, team timesheets, and purchase orders.
• SERVLO Grow — AI-powered marketing tools including ad creation, social content generation, review automation, and referral tracking (launching soon).
• SERVLO Leads — a marketplace for purchasing qualified leads matched to your industry and location (launching soon).

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.

To access the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@servlo.com.au if you suspect any unauthorised access to your account.

Each subscription covers one business entity. You may not use a single account to manage multiple legally separate businesses without a separate subscription for each. You may invite team members and employees under your subscription in accordance with your plan limits.

You must be at least 18 years of age and have the legal authority to bind the business entity you represent to these Terms.

Free Trial. New accounts receive a 30-day free trial with full access to the platform. No credit card is required to start your trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service.

Subscription Billing. Paid plans are billed on a monthly or annual basis, as selected at the time of purchase. All prices are displayed in Australian dollars (AUD) and are inclusive of GST where applicable. Billing is processed securely through Stripe.

Cancellation. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the period you have already paid for.

Refunds. We do not offer refunds for partial months or partial billing periods. If you cancel mid-cycle, your access will continue until the end of that cycle with no refund for the unused portion.

Price Changes.We may change our pricing at any time. We will provide at least 30 days’ notice before any price increase takes effect for existing subscribers.

Failed Payments. If a payment fails, we will attempt to notify you by email. Continued failure to settle outstanding amounts may result in suspension or termination of your account.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any illegal purpose or in violation of any applicable Australian or international law or regulation.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the platform.
• Share your account credentials with unauthorised parties or allow others outside your business to access the platform under your subscription.
• Upload, transmit, or store content that is defamatory, harassing, obscene, fraudulent, or otherwise objectionable.
• Use the Service to send unsolicited commercial communications (spam).
• Attempt to gain unauthorised access to any part of the Service, other user accounts, or SERVLO’s systems or networks.
• Use automated tools, bots, or scrapers to access or extract data from the platform without our written consent.
• Interfere with or disrupt the integrity or performance of the Service or any third-party services connected to it.

We reserve the right to investigate suspected violations and, where appropriate, suspend or terminate accounts without notice.

Our Platform. SERVLO owns all intellectual property rights in the platform, including its software, design, user interface, trademarks, logos, and documentation. Nothing in these Terms transfers any of these rights to you. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your business purposes during the term of your subscription.

Your Data.You own all data you enter into the platform, including client information, job records, invoices, and other business data (“Your Content”). You grant SERVLO a limited licence to store, process, and display Your Content solely for the purpose of providing the Service to you.

Feedback. If you provide feedback or suggestions about the Service, you grant us an irrevocable, perpetual, royalty-free licence to use that feedback to improve the platform. We will not identify you as the source of any feedback without your permission.

Data Export. You may export your data at any time while your account is active. We will provide a reasonable data export mechanism within your account settings.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read the Privacy Policy carefully — it describes how we collect, use, store, and share your personal information.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where you input personal information about your clients, employees, or contractors into the platform, you warrant that you have obtained all necessary consents and authorisations to share that information with us for the purposes of providing the Service.

To the maximum extent permitted by applicable Australian law, SERVLO and its directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, the Service.

Our total liability to you for any claim arising out of or relating to these Terms or the Service will not exceed the total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by legislation that cannot lawfully be excluded or limited, including any guarantee under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

We make no warranty that the Service will be uninterrupted, error-free, or entirely secure. We will use reasonable commercial efforts to maintain availability but do not guarantee any specific uptime.

These Terms are governed by and construed in accordance with the laws of South Australia, Australia, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms or the Service will be subject to the exclusive jurisdiction of the courts of South Australia, Australia. You irrevocably submit to the personal jurisdiction of those courts for such purposes.

Before commencing formal dispute resolution, both parties agree to attempt to resolve any dispute in good faith through direct negotiation. If a dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to formal dispute resolution.

If you have any questions about these Terms of Service, please contact us:

We aim to respond to all legal enquiries within 5 business days.